Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Cycle Clean platform, website at https://cycleclean.io, and related services (collectively, the "Service"). By creating an account, starting a trial, or using the Service, you agree to these Terms.

1. Company information

The Service is operated by Cycle Clean ("Cycle Clean", "we", "us", or "our"). For questions about these Terms, contact us at support@cycleclean.io.

2. Eligibility and accounts

You must be at least 18 years old and have authority to bind your business to these Terms. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate registration information and keep it up to date.

3. Subscriptions, trials, and billing

• Cycle Clean may offer free trials, monthly plans, and annual plans as described on our pricing page.
• Unless cancelled before the end of a trial or billing period, paid subscriptions renew automatically.
• Fees are billed in advance and are non-refundable except where required by law or explicitly stated otherwise.
• We may change pricing with reasonable notice. Continued use after a price change constitutes acceptance.

4. Acceptable use

You agree not to:

• Use the Service for unlawful, fraudulent, or abusive purposes.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Upload malware, interfere with platform performance, or scrape the Service without permission.
• Reverse engineer or copy the Service except as permitted by applicable law.
• Send spam, phishing, or unsolicited communications through the platform.
• Send SMS or text messages without valid recipient consent where required by law, or use messaging features for marketing or promotional campaigns unless you have obtained all required opt-ins and comply with applicable law.

5. SMS and mobile messaging

Certain Cycle Clean plans may include access to transactional SMS messaging features that allow your business to send text messages to your clients through the platform (for example, quote links, invoice notifications, and payment reminders). Messages are sent using Cycle Clean's messaging infrastructure on behalf of your business. For the avoidance of doubt:

• Your responsibility. You are solely responsible for the content and legality of any SMS or text messages you cause to be sent, collected, or stored through the Service, and for ensuring that messages are limited to transactional communications related to your cleaning services (not marketing or promotional campaigns unless you separately comply with all applicable marketing and consent laws).
• Consent and compliance. You are solely responsible for obtaining and maintaining all necessary rights, registrations, authorizations, and consents from each person you message or whose information you transmit through this feature, and for ensuring that all such communications comply with applicable privacy, data protection, anti-spam, carrier, and electronic communications laws (including A2P/10DLC and TCPA requirements) in the jurisdictions where you and your recipients are located.
• Your representations. You represent and warrant that you will only send messages to recipients who have provided valid consent where required, that you will honor opt-out requests (including STOP replies), and that your use of messaging features will comply with all applicable laws and industry standards.
• Platform role. Cycle Clean provides software tools to record consent, deliver messages, and maintain audit logs. Cycle Clean does not obtain consent on your behalf unless an end customer explicitly opts in through a Cycle Clean-hosted form (such as quote acceptance or invoice payment pages). Providing a phone number or creating a client record does not by itself constitute SMS consent.
• Monitoring and suspension. We may monitor, restrict, or suspend messaging features if we reasonably believe your use violates these Terms, carrier rules, or applicable law. We have no obligation to monitor messages and disclaim responsibility or liability for message content or for your compliance failures, except as required by law.
• End-customer disclosures. End-customer SMS disclosures are described in our Privacy Policy. You agree to make appropriate consent disclosures to your customers consistent with that policy and applicable law.

You agree to indemnify and hold Cycle Clean harmless from any claims, fines, penalties, or damages arising from your messaging content, your failure to obtain or honor consent, or your violation of messaging laws or carrier requirements.

6. Your data and content

You retain ownership of the business data, client records, schedules, quotes, invoices, and other content you submit to the Service ("Customer Data"). You grant Cycle Clean a limited license to host, process, and display Customer Data solely to provide and improve the Service.

You are responsible for obtaining any consents required to collect and process personal data of your clients, employees, and contractors through the Service. Where you enable SMS notifications for a client, you represent that you have obtained and recorded valid consent as required by law, or that the client opted in through an approved in-product or customer-facing flow.

7. Intellectual property

Cycle Clean and its licensors own all rights in the software, branding, documentation, and platform design. These Terms do not grant you any ownership rights in the Service except the limited right to use it according to your active subscription.

8. Third-party services

The Service may integrate with third-party providers such as payment processors, email delivery services, SMS carriers, and mapping tools. Your use of those services may be subject to separate terms. Cycle Clean is not responsible for third-party products or outages outside our reasonable control.

9. Payment processing

Subscription payments and certain client invoice payments are processed by third-party payment providers (currently Stripe). By using payment features, you also agree to the applicable provider's terms and privacy policy. Cycle Clean does not store full payment card numbers on our servers. Tenants that enable Stripe Connect or client payment collection are responsible for configuring their accounts correctly and complying with applicable payment, tax, and financial regulations.

10. End users and data roles

When you use Cycle Clean to store information about your clients, employees, or contractors, you are generally responsible for providing appropriate privacy notices and obtaining required consents. Cycle Clean acts as a service provider processing that data on your behalf to deliver the Service. End customers with privacy questions should contact you directly; we may refer them to you when appropriate.

11. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Cycle Clean and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your Customer Data or content; (c) your violation of these Terms or applicable law; (d) your messaging or marketing activities through the Service; or (e) any dispute between you and your clients, employees, or contractors. Cycle Clean may assume exclusive defense of any matter subject to indemnification, and you agree to cooperate with our defense.

12. Availability and support

We strive to keep the Service available and secure, but uninterrupted access is not guaranteed. Maintenance, updates, or events beyond our control may cause temporary downtime. Support is provided through support@cycleclean.io during normal business hours unless otherwise stated in your plan.

13. Disclaimer of warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Cycle Clean disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific business results from use of the platform.

14. Limitation of liability

To the maximum extent permitted by law, Cycle Clean will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid to Cycle Clean in the twelve (12) months before the event giving rise to the claim.

15. Termination

You may cancel your subscription according to the billing settings in your account. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates risk to other users or the platform. Upon termination, your right to use the Service ends, subject to any data export options available at the time.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

17. Governing law

These Terms are governed by the laws applicable in the jurisdiction where Cycle Clean operates, without regard to conflict-of-law rules. Any dispute will be resolved in the competent courts of that jurisdiction, unless mandatory consumer protection laws in your country require otherwise.

18. Contact

Questions about these Terms may be sent to support@cycleclean.io or through our contact page.