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This Privacy Policy explains how Cycle Clean ("Cycle Clean", "we", "us", or "our") collects, uses, and protects information when you visit https://cycleclean.io, create an account, or use our cleaning business management platform (the "Service"). Limited sharing with service providers is described in Section 5 and does not include sharing mobile phone numbers or SMS consent for marketing or promotional purposes (see Section 3).
Scope. This Privacy Policy covers Cycle Clean's own websites and application. It does not apply to the privacy practices of cleaning businesses that use Cycle Clean ("tenants"), who are responsible for their own client relationships and privacy disclosures. When a tenant collects information about their clients through the Service, the tenant is generally the controller of that data and Cycle Clean processes it on the tenant's behalf as a service provider.
Children. The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us so we can delete it.
We use information to:
Mobile messaging privacy statement
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Cycle Clean is a software platform. Individual cleaning businesses that use our platform may send transactional text messages to their existing customers through Cycle Clean. These messages are limited to quote links, invoice notifications, and payment reminders so customers can view, accept, and pay online. We do not send marketing, promotional, or bulk SMS campaigns.
How you opt in. End users may consent in any of these ways:
In all cases, Cycle Clean stores the phone number, date and time of consent, consent method, disclosure version, and (for verbal consent) the employee who recorded it. Providing a phone number or being added as a customer does not automatically enroll anyone in SMS messaging.
Who sends and who receives. The cleaning business (our customer) sends messages to its own end customers through Cycle Clean's messaging infrastructure. The business name appears in message content. Recipients are existing customers who agreed to receive billing and payment notifications.
What we collect for messaging. We collect your mobile phone number, your consent status, consent method, and related audit context (such as who recorded consent and when) to deliver messages on behalf of the cleaning business you contacted.
How we use messaging data. We use this information solely to deliver transactional SMS on behalf of the cleaning business, troubleshoot delivery, comply with carrier requirements, and honor opt-out requests. We do not use mobile numbers or messaging consent for Cycle Clean marketing or for unrelated third-party marketing.
After verbal consent is recorded, the customer may receive a one-time SMS confirmation identifying the cleaning business and explaining message frequency, message and data rates, STOP, and HELP.
Mobile numbers and messaging consent data may be shared only with service providers that help us deliver SMS (such as our messaging carrier) strictly to operate the messaging program—not for their or any other party's marketing or promotional use.
Message frequency varies based on active quotes and invoices (typically 1–5 messages per service). Message and data rates may apply. Reply STOP to opt out of text messages from that business's messaging program, or contact your cleaning service provider directly. For help, reply HELP or contact support@cycleclean.io. This SMS policy is part of our Privacy Policy published at https://cycleclean.io/privacy#sms-messaging.
Where applicable under privacy laws such as GDPR, we process personal data based on contract performance, legitimate interests in operating and securing the Service, compliance with legal obligations, and consent where required by law. Transactional SMS described in Section 3 is processed to perform the service you requested.
Mobile messaging. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See Section 3 for full SMS disclosures.
We do not sell your personal information. We may share other information with:
Service providers that process data on our behalf (such as SMS carriers) receive only the information needed to perform their function. This operational sharing does not include sharing mobile phone numbers or messaging consent data for marketing or promotional purposes by those providers, affiliates, or other third parties.
When you use Cycle Clean to manage your own clients and staff, you act as the controller of that data and Cycle Clean processes it on your behalf as a service provider.
Tenants may store personal information about their clients in Cycle Clean, such as names, phone numbers, email addresses, property details, job history, quotes, invoices, and payment status. We process this information on the tenant's instructions to provide the Service. If you are an end customer of a cleaning business and have questions about how your information is used, contact that business directly. If you contact Cycle Clean about data controlled by a tenant, we will refer you to the relevant tenant where appropriate.
We use trusted third-party providers to operate the Service. Depending on your use of Cycle Clean, these may include providers for:
These providers receive only the information needed to perform their function and are contractually required to protect it. A current list may be provided on request by contacting support@cycleclean.io.
We retain account and business data for as long as your subscription is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and maintain backups. You may request deletion subject to applicable law and legitimate business needs such as billing records.
We implement administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure. For a summary of our security practices, see our Security page.
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect cross-border transfers.
Depending on your location, you may have rights to access, correct, delete, restrict, or export personal data, and to object to certain processing. You can update much of your account information directly in the platform. To exercise privacy rights, contact support@cycleclean.io.
We use cookies and similar technologies on our Website and application. Essential cookies are required for sign-in, security, and basic functionality. Optional analytics cookies are used only if you consent through our cookie banner. For full details, see our Cookie Policy.
We may send service-related emails to account holders, such as billing notices, security alerts, and product updates. You can unsubscribe from promotional emails using the link in each message where applicable. Transactional messages related to your account may still be sent as needed to operate the Service.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were posted. Material updates may also be communicated by email or in-app notice where appropriate.
For privacy questions or requests, contact Cycle Clean at support@cycleclean.io or visit our contact page.